问题描述

我们的一位用户在我们的产品启动时遇到了异常.她从 Windows 向我们发送了以下错误消息:

One of our users having an Exception on our product startup. She has sent us the following error message from Windows:

  Problem Event Name:                        APPCRASH
  Application Name:                          program.exe
  Application Version:                       1.0.0.1
  Application Timestamp:                     4ba62004
  Fault Module Name:                         agcutils.dll
  Fault Module Version:                      1.0.0.1
  Fault Module Timestamp:                    48dbd973
  Exception Code:                            c0000005
  Exception Offset:                          000038d7
  OS Version:                                6.0.6002.2.2.0.768.2
  Locale ID:                                 1033
  Additional Information 1:                  381d
  Additional Information 2:                  fdf78cd6110fd6ff90e9fff3d6ab377d
  Additional Information 3:                  b2df
  Additional Information 4:                  a3da65b92a4f9b2faa205d199b0aa9ef

是否有可能通过这些信息在源代码中找到发生异常的确切位置?

Is it possible to locate the exact place in the source code where the exception has occured having this information?

C++ 程序员在 Windows 上定位用户计算机上发生错误的位置的常用技术是什么?

What is the common technique for C++ programmers on Windows to locate the place of an error that has occured on user computer?

我们的项目使用Release配置编译，生成PDB文件.

Our project is compiled with Release configuration, PDB file is generated.

希望我的问题不要太天真.

I hope my question is not too naive.

推荐答案

是的，这是可能的.使用与您的用户运行的完全相同的二进制文件开始调试，确保已加载 DLL 并且您已获得匹配的 PDB 文件.在 Debug + Windows + Modules 中查找 DLL 基地址.添加偏移量.调试 + Windows + 反汇编并在地址字段中输入计算的地址(前缀为 0x).这向您显示了导致异常的确切机器代码指令.右键单击 + Go To Source code 以查看匹配的源代码行.

Yes, that's possible. Start debugging with the exact same binaries as ran by your user, make sure the DLL is loaded and you've got a matching PDB file for it. Look in Debug + Windows + Modules for the DLL base address. Add the offset. Debug + Windows + Disassembly and enter the calculated address in the Address field (prefix with 0x). That shows you the exact machine code instruction that caused the exception. Right-click + Go To Source code to see the matching source code line.

虽然这向您展示了该声明，但这通常不足以诊断原因.0xc0000005 异常是访问冲突，它有很多可能的原因.通常你甚至没有得到任何代码，程序可能由于堆栈损坏而被遗忘.或者真正的问题在很远的地方，一些破坏堆的指针操作.您通常还需要一个堆栈跟踪来显示程序是如何在被炸毁的语句处结束的.

While that shows you the statement, this isn't typically good enough to diagnose the cause. The 0xc0000005 exception is an access violation, it has many possible causes. Often you don't even get any code, the program may have jumped into oblivion due to a corrupted stack. Or the real problem is located far away, some pointer manipulation that corrupted the heap. You also typically really need a stack trace that shows you how the program ended up at the statement that bombed.

您需要的是一个小型转储.如果她运行 Vista 或 Win7，您可以轻松地从您的用户那里获得一个.启动TaskMgr.exe，进程选项卡，在它仍然显示崩溃对话框时选择被轰炸的程序.右键单击它并创建转储文件.

What you need is a minidump. You can easily get one from your user if she runs Vista or Win7. Start TaskMgr.exe, Processes tab, select the bombed program while it is still displaying the crash dialog. Right-click it and Create Dump File.

为了使这个过程顺利进行，您确实希望将这个过程自动化.您会在此线程中的回答中找到提示.

To make this smooth, you really want to automate this procedure. You'll find hints in my answer in this thread.

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